Frequently Asked Questions

Q: How do I get an audio file to you to be transcribed?
A: We transcribe audio from a wide variety of formats: Cassette tapes, CDs, VHS tapes, DVDs, call-in dictation, or even legible hand-written notes. The easiest and most efficient way is to upload your audio to an ftp site, either ours or yours. Uploaded audio can be in a variety of formats, either wav, ram, rm, dss, or mp3s.

Q: How do you charge by hour? By page?

A: No. Paying by the hour – you never know how long it is going to take to transcribe a transcript. You also do not know if the person you have contacted is a fast transcriber. For someone that types 60 wpm, you are looking at it taking them six hours to transcribe alone and that does not include proofing it with the audio. Paying by the page – have you ever considered how many times a person says “okay” in a conversation with someone? That drives up your page rate. Our fees are charged by per minute of audio time and are very competitive with other transcription services. This also allows you to quote a bid to your clients’ immediately.

Q: How accurate are the transcripts?

A: All transcripts are proofread twice for accuracy. The transcriptionist assigned to the transcript proofs it with the audio after transcribing it. The file is then sent to a second proofer, who goes over it again with the audio to ensure accuracy. This is a wonderful tactic in this business and we like to refer to it as quality assurance control.

Q: Why is having our conferences transcribed so important? How will it benefit us?

A: More and more companies are having their meetings and conferences by phone, saving the company the time and the expenses involved with travel, and also saving precious time away from their desks. Having these conferences transcribed assures no details are missed and an accurate record is kept.

Q: Our company deals with proprietary and confidential information. How do you protect your information?

A: All of our transcriptionists are required to sign a non-disclosure/confidentiality agreement before they are ever assigned a file. The majority of our transcriptionists have been with us for years and understand the importance of maintaining that confidentiality and not discussing anything that they have transcribed for us.